Free shipping within the Netherlands applies to all orders over €50 ex BTW.*
Free shipping worldwide applies to all orders over €400 ex BTW.*
*Some destinations require a "remote area charge" with DHL. If your free shipping destination has a "remote area charge", you are still required to pay this extra fee, and we will contact you about it when we are in the shipping process for your order.
We now offer a "Combine Shipping" option. If you've already placed an order that has not shipped (for example, a pre-order or a Yarn A Long subscription) and would like to order additional items, please select Combine Shipping at checkout and quote the order number of your previous order in the Notes section.
Shipping prices may include a small fee for packaging & handling.
We strive to deliver your purchased items as soon as possible. All orders are processed within 2-3 days of the transaction being complete. This means within 2 days of the funds being received.
All packages are sent with tracking, except "Small Order - Pins Only" shipments. Packages that return to us as undeliverable by the carrier for incorrect address supplied can be re-posted for an additional shipping fee. If you wish to include insurance on your package, please make contact with us at [email protected] to arrange for this.
"Small Order - Pins Only" shipments are sent in envelopes via PostNL, they do not have tracking or insurance, and may take 7-10 days to arrive. If you prefer a tracked or quicker shipment, please select standard shipping via DHL or DPD.
Please remember that we are a small business, and primarily a brick & mortar shop located in the heart of the cobblestoned streets of Amsterdam. Orders placed on Fridays may not be processed until Monday, so plan for a few extra days in your delivery time.