SHIPPING

Please note: Beginning November 2018 we no longer combine separately placed orders. Separately placed orders will be charged full shipping costs. This will help us to run a more efficient and error-free shipping department.

Free shipping within the Netherlands applies to all orders over €50 ex BTW.*

Free shipping worldwide applies to all orders over €400 ex BTW.*

*Some destinations require a "remote area charge" with DHL.  If your free shipping destination has a "remote area charge", you are still required to pay this extra fee, and we will contact you about it when we are in the shipping process for your order.

Shipping prices may include a small fee for packaging & handling.

We strive to deliver your purchased items as soon as possible. All orders are processed within 2-3 days of the transaction being complete. This means within 2 days of the funds being received.  

All packages are sent with tracking. Packages that return to us as undeliverable by the carrier for incorrect address supplied can be re-posted for an additional shipping fee. If you wish to include insurance on your package, please make contact with us at penelopecraft@gmail.com to arrange for this.

Please remember that we are a small business, and primarily a brick & mortar shop located in the heart of the cobblestoned streets of Amsterdam.  Orders placed on Fridays may not be processed until Monday, so plan for a few extra days in your delivery time.

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