We get lots of questions for the YAL each year, so we’ve made this little Frequently Asked Questions list to help you out and streamline the answering process. If you have a question that isn’t addressed here, or if you have read this and still have a question, we can be contacted at firstname.lastname@example.org.
WHAT IS A YAL?
YAL is short for Yarn A Long, a yearly knit-along and yarn club hosted by Stephen & Penelope. When you purchase the Yarn A Long, you will receive three individual shipments, one per month for three months. Each shipment includes three skeins of hand-dyed yarn, an exclusive Westknits pattern, and a knitting-related gift. The first shipment also includes a project bag and the last shipment also includes an embroidered achievement badge.
Some of today’s best known companies will be joining us this year and we’re confident it will be the best YAL ever! The yarn dyers that are joining us this year for the YAL are Uschitita, Skein, and La Bien Aimee. Gifts this year will be from Katrinkles, Coco Knits, and Fringe Association.
BEST PRACTICES FOR ORDERING
It is highly recommended that you register an account with us before or while placing your YAL order. This will give you the option to come look at your profile, your tracking numbers, and status of your order even if you’ve missed an email from us.
We use DHL for virtually all of our shipping. DHL delivers packages within 2 days to Europe and within 4 days to the rest of the world. We will do our best to make sure packages arrive at their destinations at the same time, but things like customs clearance and local weather are beyond our control.
REMOTE AREA CHARGES
DHL sometimes adds a €20 remote area charge per shipment when your address is a significant distance from their sorting center. Sometimes we don’t know this until we try to send your order. If this is the case, we will discuss with you options for changing your shipping method to another carrier. In these circumstances, packages can take significantly longer to arrive at their destinations than packages delivered with DHL.
I WANT TO ORDER OTHER THINGS WITH MY YAL
You can order other things with your YAL order, but these items will only be shipped when the first YAL is shipped. It is not possible to add additional purchases to subsequent YAL shipments.
CAN I CHANGE MY ADDRESS PART WAY THROUGH THE YAL?
Unfortunately, changing addresses part way through the YAL is quite disruptive to the process. As a rule we don’t allow more than one address for shipments, but if you have circumstances that are out of your control (not holidays), please get in touch and we will see what we can do. You can always choose to have a work address or a friend’s address for all three shipments if you are unsure of where you will be during the shipments.
CAN I HAVE MY YARN WOUND?
Winding yarn for the YAL can be really time consuming with so many orders going out, so we don’t offer this service.
ONCE YOU HAVE ORDERED
WHERE’S MY YARN?
We have tried our best to ship out the YAL so that it arrives for everyone at around the same time. Packages outside of Europe are shipped first, then Packages within Europe is shipped. Most orders will be shipped using DHL and should arrive within 4 days of leaving our shop in Amsterdam.
Please note that we have promised to ship the orders out by June 10, July 10, and August 10 this year. If your order was placed after the shipping date, we will still ship it as soon as possible, but there will be a delay between others in your region getting theirs and you getting yours due to the later order date. All orders placed before the shipping dates will have been shipped on time.
WHERE’S MY PATTERN?
The orders have all been shipped out with a card that includes your code and instructions for downloading the pattern on Ravelry. You can redeem the pattern using that code at this page:https://www.ravelry.com/redeem/westknits After you have received and downloaded your first pattern you will have the pattern in your library for the second and third shipments and those patterns will be available in your library on the day we have promised to ship the yarn.
WHERE’S MY SECOND/THIRD PATTERN?
The second and third patterns will be released on the 10th of July and 10th of August. You will receive an email telling you there is an update to the YAL 2018 pattern page. From the email, you can simply follow the link to the pattern. If you miss the email somehow, here’s how you can manually update your pattern:
Click on My Notebook in the upper right hand corner of Ravelry and drop down to Library. On the left hand side you will see a button that says “updates available”. Click on that and you should see all patterns that need updating. Find “Westknits Yarn A Long 2018” and click on “Update Now” below that pattern. Then look for “view in library” to go directly to the pattern.
If you have already updated but are just looking for the pattern, go to your library. Underneath the button “add items to my library” click on “search patterns”. Then search for “Westknits Yarn A Long 2018” and the YAL patterns will be the first to appear. Click on the little brown library icon beside the pattern name to download the pattern.
MY CODE ISN’T WORKING
First make sure you’re entering your code into the following link: http://www.ravelry.com/redeem/westknits. The code is case-sensitive, so pay attention to upper and lower case letters when you enter it. If you’re still having problems, then email us at email@example.com
WHERE’S MY TRACKING NUMBER?
If you haven’t received an email with a tracking number, that might be because it has ended up in your SPAM folder or in a different email account. You can avoid your email from us going into SPAM by adding our email address (firstname.lastname@example.org) to your contacts list. You can also login to your account on our website (https://www.stephenandpenelope.com/account/login/) and find your tracking number there.
WHY DOESN’T MY TRACKING NUMBER WORK?
We begin to send the tracking numbers straight after we have logged the shipment in our postal system. Some of you will have received tracking numbers before the shipment was picked up at our shop. Just give it an extra day or two and try again later.
If the problem persists, we will look into it with our postal carrier.
I HAVE A QUESTION ABOUT THE PATTERN. WHO SHOULD I ASK?
I’m glad you asked! We have lovely pattern support people to help you with questions. Simply send them an email at email@example.com and they will get back to you quickly.
Another option is to check out the YAL2018 group on Ravelry to see what other people are doing and if anyone is having the same issues as you and what they’re doing to remedy it. http://www.ravelry.com/groups/westknits-yarn-a-long-2018