Rachael is from Somerset, UK, and joined us in July shortly after she moved to the Netherlands. She started in the shop, and in October, transitioned to our customer service desk in the back office.
The first project Rachael can remember completing was bulky scarf, still proudly displayed at her parents' house. She learned to knit at the age of nine, taught by both mum and gran. Rachael loves knitting cables and stranded colourwork patterns, and she hopes to visit Shetland as she finds the style and heritage of knitting there very inspiring!
When not knitting, Rachael enjoys reading (especially on her long train commute from Den Bos), dress making, baking, and listening to cosy murder mystery podcasts.
Liza has been helping customers in our shop since 2018, a year after she finished her masters in Artistic Research. She loves finding your perfect skein, fade or souvenir and is very eager to learn as much as possible about crafts and the craft industry.
She is a busy bee, and also writes for contemporary art magazines and academic platforms and as cherry on top, she is also a practicing artist.
Next to working in our shop, Liza has also been to Edinburgh and Dublin with our festival team and she is also in charge of the communication with our ‘sister’ Clarisse in Rwanda, that we’ve met through Women for Women, a charity that we happily support.
Although Liza is a Dutch native and Amsterdam feels very much like her home, she has also lived in Chicago and Ho Chi Minh City. She currently resides in an apartment just down the street from the shop, right in the heart of the red-light district.
Liza knits and crochets wherever she goes, and she is very much into the cable hat and the LYS Cardigan by Andrea Mowry that she is currently working on
Emily is our Administration Supervisor, which basically means she does a little of everything! She manages all the inventory comings and goings, monitoring changes in stock both in store and online. She's also responsible for adding new items to the website, compiling web stats, communicating with our teachers and Designer of the Month, and editing the newsletter! You may have received an email from her for a special issue or if our other customer service reps were on holiday, but mostly you know she's here because things run smoothly.
Originally from Portland, Oregon in the US, she has lived in Amsterdam for two years and has been with Stephen & Penelope almost the whole time. She enjoys improving her Dutch, and exploring the country with her family.
Emily can often be found knitting a sweater or two-at-a-time socks at the lunch table in our office, and describes herself as a "Netflix knitter."
Matilda has been working for Stephen & Penelope off and on since 2016. After moving to Amsterdam from Perth, Australia, she started working in the shop on Sunday afternoons, and is now the full time Operations Manager for Westknits. You might find her building colour palettes and meeting knitters at yarn festivals with Stephen & Penelope, or occasionally on the road with Westknits.
When she’s back in the office, she works on Stephen’s book projects, plans Westknits tours and manages Westknits communications. Matilda is very food motivated and she loves to cook. A proud slow knitter, her favourite project to date is Vertices Unite from Stephen West, and she is currently working on a sweater of her own design.
Assistant Manager, crafter, and author Lidy Nooij is a regular face during shop hours and at our monthly craft night! We're all excited for the upcoming translation of her book "Craft Dates" which is currently available in Dutch, the English version will be called "A Year of Creativity."
Lidy is a Dutch native who commutes in by train every day from a neighbouring city. She often uses her train time to work on beautiful stranded yoke sweaters, which she seems to finish every week!
In addition to knitting Lidy also sews, macramés, punch needles, and embroiders.
At the shop you can find Lidy designing our window displays or perfecting the rainbows of yarn on the wall. She also frequently on our festivals team, and has been to Edinburgh, Dublin, Jyvaskyla and more with Stephen & Penelope.
Eduardo started with Stephen & Penelope in January 2018, then took a hiatus to pursue his studies in choral direction. We're super excited to have him back in the store for his summer break from school! Eduardo is from Chile and can help you shop in English, Spanish, or Dutch.
When he's not busy knitting or crocheting he can often be found crocheting or working on a choral piece. Eduardo mainly focuses on shawls, and has knit and crocheted several samples for the shop, but also is dipping a toe into sweaters. If you're in the shop this summer be sure to say hello before we lose him back to academia!
Marit has been personally involved in almost every online order that has left our shop since she started in October last year. In addition to packing and shipping, she also runs online customer service, helping customers choose the right yarns for a pattern, or putting together custom palettes.
For her own knitting Marit often prefers colourwork with solid yarns, and is frequently seen working on mittens or a sweater at the lunch table. When she's not knitting she likes to paint, ride her bike, or read a book in the sunshine.
Marit is a Dutch native, but plans to leave our lovely land for a new adventure in Norway later this month. We all hate to see her go but wish her nothing but the best!
If you have been to our brick and mortar location, you surely will have met Roswitha de Joode. She's our Store Manager, and absolutely the heart and soul of our customer experience in the shop.
Roswitha started at Stephen & Penelope more than 7 years ago in our tiny little shop on the Lange Leidsedwarsstraat as occasional fill-in help back when Malia ran the shop alone. It's fair to say that Roswitha has been a huge part of the successful growth of Stephen & Penelope. Recently we named one of our West Wool colourways after Roswitha's favorite color - rose pink!
Known in the shop for her almost-encyclopedic knowledge of baby jumper and cardigan patterns, Roswitha is the mother of a 2-year old, and has made numerous baby knits for friends, family and colleagues throughout the years. Though she's a self-described slow knitter, she's still amassed a tidy little collection of hand knits and accessories and proves that slow and steady wins knitting too!