SALE FAQ

Your 15% discount will automatically be applied at check out both in store and online.

All yarn including kits.

Our system doesn’thold stock that you have in your shopping cart. Your order is only confirmed once payment has been received.

The sale runs from 00:01 Friday 18th March to 23:59 Sunday 20th March (Amsterdam time), so you have all day Friday, Saturday and Sunday to shop in store, and a little head start if you're shopping online.

Because of the volume of orders, winding yarn will add significant delays to shipping your order. Please contact our customer service team at info@stephenandpenelope.com for more information. 

All customers outside of the European Economic Area (whose order is shipped outside of the EEA) will have the sales tax deducted at check out. Once your address is added during the check out process, you will be shown your invoice without tax.

Read more about tax-free shopping.

If you make the exchange request after the sale has ended, we give you credit for your original purchase which is then applied to your new skein. This means we will charge the difference between the sale and non-sale price for all exchanges after the sale ends. 

Due to the volume of orders it's not possible to combine multiple orders that are placed during the sale

Due to the volume of orders and the fact we ship all our orders based on when the original order was placed. We aren't able to hold sale orders to be shipped at a later date.