Are you passionate about knitting or crochet and love connecting with people? Do you dream of working in a vibrant, creative environment surrounded by like-minded teammates?

About the Role:We’re seeking a dedicated and enthusiastic team member to ensure our thriving online sales operation runs seamlessly. If you’re passionate about yarn crafts and enjoy collaborating in a fast-paced, creative environment, this role is perfect for you! You’ll play a key part in delivering excellent customer service, providing warm, thoughtful responses to online inquiries, and supporting our e-commerce team behind the scenes.

This is a perfect role for someone available at least 4 days a week.

What We're Looking For:

• Proficiency in both written and spoken English, Dutch is a plus. Familiarity with Mac OS
• Excellent communication skills
• Previous retail or customer service experience is a bonus
• Strong organisational abilities.
• A cheerful, proactive approach to a busy environment.

What We Offer:

• A competitive hourly rate of €14,50, plus vakantiegeld and holiday pay
• A company pension plan and a generous shop discount
• Work in a creative and supportive environment
• BIPOC and LGBTQIA+ individuals are strongly encouraged to apply
• Please note: A travel allowance is not provided.

Ready to join us? Send your cover letter and C.V. to Grace at recruitment@stephenandpenelope.com

About the Role

We’re looking for an enthusiastic and experienced Assistant Manager to lead our small but mighty team of creative self-starters. In this role, you’ll be instrumental in keeping our Creative department running smoothly while championing and upholding our creative
vision.

As a true “spider in the web,” you’ll connect people, projects, and priorities—ensuring seamless operations across both Stephen & Penelope and Westknits. This full-time position focuses on team leadership, event & project coordination, and clear, effective communication, offering the opportunity to play a central role in shaping and supporting our creative work.

Key Responsibilities and Activities

• Team Leadership:Maintain, develop, and lead a high-performing team, fostering a collaborative and results-driven environment.
• Budget & Performance Analysis: Oversee budgets and analyse results to guide data-informed marketing strategies and decision-making.
• Marketing Strategy: Lead marketing strategies that bring our brand to life, using promotions and market insights to support sustainable growth.
• Internal Communications: Lead internal communications to ensure clarity, alignment, and cross-department collaboration.
• Event Management: Guide and support our administrators in bringing events of all kinds to life, ensuring smooth planning and clear communication—from invitations to follow-up and strong financial outcomes.
• Social Media Oversight:Oversee our social media strategy that includes marketing visuals, newsletters, and promotional campaigns on our platforms across both brands.
• Community Growth: Support and grow the engagement of our current and future customers both in store and online.

Skills and Qualifications

• Demonstrated experience leading and supporting a team, with a thoughtful and people-first approach to management.
• Confidence working with budgets and results, with the ability to interpret numbers and use them to support decisions that prioritise profit and engagement
• Strong written and verbal communication skills, with a clear, approachable style.
• Solid experience in coordinating events, with an eye for detail and follow-through.
• A good understanding of social media and marketing, and how to use both to build meaningful connection and growth.
• A deep appreciation for the fibre arts world, supported by a few years of hands-on knitting experience and an understanding of our unique niche within the industry.

Personal Attributes

• Proactive and confident with excellent organisational and communication skills.
• Adaptable and resilient in a fast-paced environment.
• A dependable team player who works well with others and values collaboration.

Why You’ll Love It Here:

• Competitive Pay: Earn €18.00 per hour, plus vakantiegeld and holiday pay.
• Awesome Perks: Company pension, generous shop discount, and the chance to work with the best team ever!
• Creative Culture: Join a supportive, vibrant team with a love for yarn and inclusivity.
• Inclusive Vibes: BIPOC and LGBTQIA+ individuals are warmly encouraged to apply.

The Essentials:No travel allowance or visa support available. This is an on-site position; remote work is not an option. Ideal for candidates who can work at least 4-5 days a week

Ready to Apply?

If this sounds like your perfect role, we’d love to hear from you! Please send your CV
and a cover letter detailing your experience and motivation to recruitment@stephenandpenelope.com.

About the Role

Are you passionate about e-commerce? Do you have a strategic mindset and a knack for navigating systems? As our Digital Supervisor, you will work within the Digital team and collaborate with all areas of the business to bring Stephen & Penelope to life online. 

Key Objectives

You’ll play a key role in maintaining and optimising our Shopify store from the back-end admin to the front-end themes. You’ll supervise the system administrator, making sure our products seamlessly make their way onto the online store. You'll ensure that digital merchandising reflects our brand and delivers a smooth, inspiring customer experience. Your work will directly impact product visibility, conversion, and customer retention.

Key Responsibilities and Activities

• Organise and refresh web content and pages, making sure the latest products and launches are visible and appealing.
• Troubleshoot Shopify and third-party apps' functionality issues to mitigate customer issues.
• Oversee and support the system administration role, creating and updating products in a timely manner for launches and general release. 
• Monitor the product photography process
• Monitor performance and suggest and implement new processes internally or digitally to optimise sales. 
• Report and analyse trends and sales data to make informed decisions about our online store content and navigation. 

Skills and Technical Requirements

Experience working with Shopify is essential, with knowledge of

• Products line items and collections
• Bundles apps
• Metaobjects and metafields
• Updating web themes and menus
• Search apps and filters
• Reporting via Shopify/Matrixify
• Rewards apps (desirable)
• Shopify flow (desirable)

• Copywriting for products, collections and website to ensure the right information about our products is displayed and it is aligned with our brand tone. 
• Basic knowledge of SEO best practices.
• Familiarity with tools like Google Analytics is a plus.
• A degree (or similar) in E-commerce, Digital Strategy or equivalent is desirable.
• Has people management experience and can motivate a small team.  
• Computer-literate and proficient at using Office 365 software, especially Excel.
• Experience using Project Management software is a plus. 

Personal Attributes

• High attention to detail and accuracy.
• Proactive and confident with excellent organisational and communication skills.
• Goal-minded person with the ability to self-motivate and manage time effectively.
• Adaptable and resilient in a fast-paced environment.
• A dependable team player who works well with others and values collaboration.

Why You’ll Love It Here:

• Competitive Pay: Earn €17.00 per hour, plus vakantiegeld and holiday pay.
• Awesome Perks: Company pension, generous shop discount, and the chance to work with the best team ever!
• Creative Culture: Join a supportive, vibrant team with a love for yarn and inclusivity.
• Inclusive Vibes: BIPOC and LGBTQIA+ individuals are warmly encouraged to apply.

The Essentials:

No travel allowance or visa support available. This is an on-site position; remote work is not an option. Ideal for candidates who can work at least 4-5 days a week

Ready to Apply?

If this sounds like your perfect role, we’d love to hear from you! Please send your CV and a cover letter detailing your experience to Carly recruitment@stephenandpenelope.com.

Are you a go-getter with an eye for detail and a passion for all things yarn? Do you love a good challenge and enjoy keeping things organized and running smoothly? Then you might be just the person we’re looking for! Join our lively and creative yarn boutique in the heart of Amsterdam as our new E-Commerce & Logistics Superstar!

About the Role:We’re on the hunt for an enthusiastic team player to keep our online orders flowing and our deliveries rolling. As a vital part of our eCom and Logistics squad, you'll make sure our customers' yarn dreams come true—one order at a time!

Your Daily Magic-Making:

• Order Processing: Pack and prepare orders to send our yarn-loving customers a little parcel of joy!
• Logistics Love: Check in woolly shipments from our beloved suppliers.
• Amsterdam Adventure: Get a mini workout each day as you zip around town on a bakfiets (cargo bike) moving yarn between our store and office.

Your Superpowers:

• Language Wiz: Fluent in written and spoken English.
• Detail-Oriented: Tidy, precise, and meticulous in your work.
• Clear Communicator: Great at keeping everyone in the loop.
• Focus: You’re a master of repetitive tasks, staying sharp and efficient.Cycling Champ: Skilled in handling a bakfiets.
• Positivity: Bring a can-do, cheerful attitude to our bustling workplace.

Why You’ll Love It Here:

• Competitive Pay: Earn €14.50 per hour, plus vakantiegeld and holiday pay.
• Awesome Perks: Company pension, generous shop discount, and the chance to work with the best team ever!
• Creative Culture: Join a supportive, vibrant team with a love for yarn and inclusivity.
• Inclusive Vibes: BIPOC and LGBTQIA+ individuals are warmly encouraged to apply.

The Essentials:No travel allowance or visa support available. This is an on-site position; remote work is not an option. Ideal for candidates who can work at least 4-5 days a week

Ready to Apply? If this sounds like the perfect role for you, we can’t wait to hear from you! Send your cover letter and CV to Grace at recruitment@stephenandpenelope.com.

About the Role
Stephen & Penelope are looking for an enthusiastic and experienced Assistant Manager to lead our Amsterdam store team. If you have a passion for crafting, leadership skills, and a desire to create an inspiring customer experience, this is the perfect role for you.

As a leader and role model, you’ll work alongside another Assistant Manager to oversee the daily operations of the retail store, ensuring smooth store functionality, motivating the team, and providing exceptional service to our customers. You’ll be the point of contact between the team and the Store Manager, playing a vital role in creating an engaging and welcoming environment where everyone feels inspired to explore their creativity.

Stephen & Penelope is a Queer-owned business that serves a global community of crafting enthusiasts, blending local craftsmanship with an international reach. Join us and be part of a team that fosters inclusivity, creativity, and collaboration.

Key ObjectivesLead and motivate the retail team to achieve sales targets while delivering excellent customer service. Ensure smooth day-to-day operations and maintain a welcoming in-store atmosphere.

Key Responsibilities and ActivitiesLead and inspire the retail team, setting daily goals and fostering a collaborative working environment. Supervise and manage the store floor, ensuring excellent customer service at all times. Oversee stock management, including receiving deliveries, organising inventory, and assisting with replenishment. Handle sales transactions, assist customers in selecting products, and provide expert advice on crafting materials and patterns. Monitor performance against sales targets and take proactive measures to achieve set goals. Support the Store Manager in scheduling, training, and developing the retail team. Ensure that store displays are visually appealing and that products are organised neatly. Maintain shop cleanliness, adherence to safety protocols, and overall store presentation.

Skills and Technical Requirements:Proven experience in a retail supervisor or management role. Strong leadership skills, with the ability to motivate and develop a diverse team.Exceptional customer service and communication skills.Proficient in handling POS systems, stock management software, and cash handling. Knowledge of crafting, fibres, and the products we sell is highly desirable. Ability to thrive in a fast-paced retail environment, with excellent organisational and multitasking abilities.

Personal AttributesWarm, approachable, and customer-focused. Energetic and enthusiastic about sharing knowledge and inspiring others.Passionate about crafting and the fibre arts. A team player who thrives in working closely with others and leading by example. Adaptable to changes and able to manage shifting priorities effectively.

Commitment
Availability for 32-38 hours per week, based in our Central Amsterdam store. Please note: this is an in-store role—remote working is not available.

Why Join Us?
Stephen & Penelope is a vibrant and inclusive workplace, celebrated for its diverse and passionate community. As a Queer-owned business, we foster a welcoming environment where creativity, craftsmanship, and inclusivity are at the core of our values. You’ll be part of a team that works together to bring joy and inspiration to our global customers.

Our Commitment to Diversity and Inclusion
At Stephen & Penelope, we are committed to building an inclusive environment where everyone feels valued, respected, and empowered to thrive.

Ready to Apply?
If this role speaks to you, we’d love to hear from you! Please send your CV and a cover letter detailing your retail leadership experience and passion for crafting to Noelle via recruitment@stephenandpenelope.com

About the Role

Join Stephen & Penelope as our new Retail Sales Associate and immerse yourself in a world of crafting creativity! As a key point of contact with our customers, you’ll play an essential role in providing exceptional service, sharing your knowledge, and helping customers find the perfect fibres, patterns, and products to fuel their crafting passion.You’ll thrive in this hands-on role, contributing to the shop floor experience, assisting customers in-store, and supporting in the organization and display of our beautiful product range. You’ll collaborate with a close-knit team, ensuring a welcoming, inspiring, and seamless experience for everyone who walks through our doors.

Key Objectives

• Deliver excellent customer service, providing expert guidance on product selections.
• Help maintain a vibrant and organized shop floor, ensuring an engaging shopping experience for our customers.

Key Responsibilities and Activities

• Engage with customers in-store, assisting them with product recommendations and crafting advice.
• Create a positive and inspiring shopping experience that encourages repeat visits.
• Help maintain a clean, organized, and visually appealing shop floor that showcases our products effectively.
• Restock shelves and ensure that all displays are fully stocked and neatly arranged.
• Handle transactions at the till and accurately manage cash and card payments.
• Collaborate with team members to keep shop processes smooth and organized.

Skills and Technical Requirements

• Strong interpersonal skills with a passion for customer service.
• Knowledge of crafting, fibres, and the products we sell is highly desirable.
• Proven experience in retail sales or customer service roles.
• Ability to thrive in a busy shop environment and manage multiple tasks.
• Basic IT proficiency for handling POS systems and inventory updates.

Personal Attributes

• Warm, approachable, and genuinely enthusiastic about engaging with people.
• Creative mindset with a passion for crafts and fibre arts.
• A team player with a collaborative spirit, able to work well in close-knit groups.
• Energetic and self-motivated, bringing positivity to the retail environment.
• Comfortable working in a customer-facing role and eager to learn more about the products we offer.

Commitment

Full and part-time (minimum 3 days) positions available based in our Central Amsterdam shop. Please note: this is an in-store role—remote working is not available.

Ready to Apply?

If this sounds like the perfect fit for you, we’d love to hear from you! Please send your CV and a cover letter detailing your passion for retail and crafting torecruitment@stephenandpenelope.com.