1. Program Overview
Our Rewards Program (also known as "Craft Club") is designed to reward our loyal & frequent customers. By participating, members can earn points through various actions and redeem them for discounts.
By signing up for our Rewards Program, you agree to the terms outlined below.
2. Eligibility
The Rewards Program is free to join and is open anyone with a registered account on our website www.stephenandpenelope.com.
Points can not be used for our partner sites, subsidiaries or collaborators.
Customers must create an account on our website to start earning and redeeming points.
Only one Rewards account is allowed per person. Points cannot be transferred or combined across multiple accounts.
3. Earning Points
You can earn points through various activities, including purchases and engagement with our brand. Below is a breakdown of how points are earned:
Purchases
Bonus Activities
4. Redeeming Points
Your accumulated points can be redeemed for discounts on future purchases. Here’s how redemption works:
Redemption Rules
You can check your balance at www.stephenandpenelope.com/pages/reward
5. Point Expiration
Points expire 2 years. You will be notified by email to give you notice when the points are due to expire.
6. Refunds & Order Adjustments
If an order is cancelled or refunded, any points earned from that order will be deducted from your account.
If a partial refund is issued, points will be adjusted accordingly.
7. Fraud, Abuse, & Program Changes
8. General Terms
9. Opting out the Rewards Program
When you create an account with us you automatically start earning points but if you'd rather not be included in our loyalty programme please send us a message to info@stephenandpenelope.comand we'll make sure you're removed.
10. Contact Information
For questions or assistance regarding the Rewards Program, please contact our customer service team at info@stephenandpenelope.com
This policy is effective from February 2025.