About the Role:We’re looking for a proactive, hands-on supervisor to lead our E-Commerce operations. In this role, you’ll oversee daily order fulfilment and inbound logistics, support and coordinate the team, and ensure that our customers’ yarn dreams are delivered smoothly and on time. You’ll balance planning, problem-solving, and coaching—while staying closely connected to the day-to-day flow. Your Leadership Mission:

Order Fulfilment & Logistics Oversight

• Supervise daily order processing to ensure accuracy, efficiency, and timely dispatch. Set priorities, monitor workloads, and step in when needed to keep orders flowing
• Oversee incoming shipments from suppliers and ensure goods are checked in correctly. Coordinate the movement of yarn between store and office, maintaining smooth internal logistics

Customer Service Focus

• Oversee daily customer service activity, ensuring emails are answered promptly, accurately, and in line with our brand voice.
• Guide and support the team in resolving order issues, stepping in on complex cases to ensure fair, consistent outcomes.

Team Leadership & Communication

• Act as a key point of communication between logistics, e-commerce, and retail teams, and identify opportunities to improve workflows, organisation, and efficiency
• Lead by example— be ready to jump in and pack orders, answer customer service emails, or ride the bakfiets when needed

Analysis and Development

• Research, test, and roll out smart Shopify+ apps that make our e-commerce operations smoother, faster, and happier.
• Dive into reports, shipping partners, and shipping rates to spot insights, optimize costs, and keep our yarn moving efficiently.

Your Superpowers:

• Leadership Skills: Experience coordinating or supervising a small team
• Language Wiz: Fluent in written and spoken English
• Craft Connoisseur: Knitting and crochet experience, or willingness to learn!
• Clear Communicator: Confident in giving direction and keeping everyone aligned
• Problem Solver: Calm and solution-oriented in a fast-moving environment
• Cycling Confident: Comfortable riding a bakfiets (cargo bike)
• eCommerce Enthusiasm: Shopify or Inventory Management experience preferred

Why You’ll Love It Here:

• Competitive Pay: Earn €17.00 per hour, plus vakantiegeld and holiday pay.
• Awesome Perks: Company pension, generous shop discount, and the chance to work with the best team ever!
• Creative Culture: Join a supportive, vibrant team with a love for yarn and inclusivity.
• Inclusive Vibes: BIPOC and LGBTQIA+ individuals are warmly encouraged to apply.

The Essentials:

• No travel allowance or visa support available
• This is an on-site position; remote work is not an option
• Ideal for candidates who can work at least 4 days a week

Ready to Apply?If this sounds like the perfect role for you, we can’t wait to hear from you! Send your cover letter and CV to Roswitha at recruitment@stephenandpenelope.com.

Do you light up when talking about yarn, knitting, or crochet? Do you love building community while leading a team? If so, this could be the perfect role for you.

We’re looking for a passionate and people-focused Store Manager to lead our Amsterdam shop — a welcoming and inspiring space where makers come together to explore creativity. As Store Manager, you’ll combine your love of fibre arts with your proven retail leadership skills, shaping a vibrant store experience where both customers and staff feel valued and inspired.

What You’ll Do:

You’ll be the driving force behind the smooth and successful running of the shop. Key responsibilities include:

• Delivering a 5-star, personalised customer experience that delights every visitor.
• Leading, motivating, and developing a team of Sales Associates and Supervisors.
• Driving sales while keeping customer care at the heart of everything.
• Staying knowledgeable about our full product range — from fibre qualities to project results.
• Ensuring the shop always looks its best with beautifully presented displays.
• Managing transactions, promotions, and inventory with accuracy and care.
• Creating a supportive, inclusive, and inspiring workplace culture.
• Taking ownership as a keyholder, ensuring smooth opening and closing procedures.
• Representing the store at monthly management meetings.

What We’re Looking For:

We’d love to meet someone who brings both commercial drive and creative passion.

Our ideal Store Manager has:

• At least intermediate knitting skills (crochet a plus!).
• Fluency in English (written and spoken), plus a good level of spoken Dutch.
• Availability to work 38 hours per week, across 5 days.
• 3+ years of experience in customer service, including proven time as a Supervisor or Manager.
• Strong organisational skills — tidy, precise, and detail-oriented.
• Experience with loss prevention and inventory control.
• A proactive, growth-minded approach to challenges.
• Excellent communication and leadership skills.
• Flexibility to work varied shifts, including weekends.

What We Offer:

Joining our team means becoming part of a creative, supportive, and passionate community. You’ll enjoy:

• The chance to lead a team of fibre enthusiasts who love what they do.
• An inclusive workplace that values diversity, creativity, and community.
• Opportunities for professional development and growth.
• A competitive compensation package.

Ready to Apply?

If this sounds like the perfect fit for you, we’d love to hear from you! Please send your CV and a cover letter detailing your passion for retail and crafting to recruitment@stephenandpenelope.com.

About the Role

Join Stephen & Penelope as our new Retail Sales Associate and immerse yourself in a world of crafting creativity! As a key point of contact with our customers, you’ll play an essential role in providing exceptional service, sharing your knowledge, and helping customers find the perfect fibres, patterns, and products to fuel their crafting passion.You’ll thrive in this hands-on role, contributing to the shop floor experience, assisting customers in-store, and supporting in the organization and display of our beautiful product range. You’ll collaborate with a close-knit team, ensuring a welcoming, inspiring, and seamless experience for everyone who walks through our doors.

Key Objectives

• Deliver excellent customer service, providing expert guidance on product selections.
• Help maintain a vibrant and organized shop floor, ensuring an engaging shopping experience for our customers.

Key Responsibilities and Activities

• Engage with customers in-store, assisting them with product recommendations and crafting advice.
• Create a positive and inspiring shopping experience that encourages repeat visits.
• Help maintain a clean, organized, and visually appealing shop floor that showcases our products effectively.
• Restock shelves and ensure that all displays are fully stocked and neatly arranged.
• Handle transactions at the till and accurately manage cash and card payments.
• Collaborate with team members to keep shop processes smooth and organized.

Skills and Technical Requirements

• Strong interpersonal skills with a passion for customer service.
• Knowledge of crafting, fibres, and the products we sell is highly desirable.
• Proven experience in retail sales or customer service roles.
• Ability to thrive in a busy shop environment and manage multiple tasks.
• Basic IT proficiency for handling POS systems and inventory updates.

Personal Attributes

• Warm, approachable, and genuinely enthusiastic about engaging with people.
• Creative mindset with a passion for crafts and fibre arts.
• A team player with a collaborative spirit, able to work well in close-knit groups.
• Energetic and self-motivated, bringing positivity to the retail environment.
• Comfortable working in a customer-facing role and eager to learn more about the products we offer.

Commitment

Full and part-time positions available based in our Central Amsterdam shop. Please note: this is an in-store role—remote working is not available.

Ready to Apply?

If this sounds like the perfect fit for you, we’d love to hear from you! Please send your CV and a cover letter detailing your passion for retail and crafting torecruitment@stephenandpenelope.com.