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DID YOU KNOW we also sell pre-selected yarns in ready-to-order kits?
CLICK HERE to filter all our yarns by fibre, weight, brand and even colour.
Or maybe you'd rather look through our KIT section and see if something we'vecurated is perfect for your project?
DID YOU KNOW we also sell pre-selected yarns in ready-to-order kits?
CLICK HERE to filter all our yarns by fibre, weight, brand and even colour.
Or maybe you'd rather look through our KIT section and see if something we'vecurated is perfect for your project?
GET READY!
GET READY!
EXCLUSIVES
WEST WOOL
GIFT CARDS
NOTIONS & SUNDRIES
EXCLUSIVES
WEST WOOL
GIFT CARDS
NOTIONS & SUNDRIES
We are looking for a friendly, motivated Sales Associate for part time or full time. You must be able to work one weekend day and you must be at least an intermediate knitter.
Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should also be able to help resolve customer complaints and ensure client satisfaction.
To be successful in this role, you will stay up-to-date with the yarns and products we sell and maintain our store’s visual appearance to high standards.
Responsibilities:
Assess customers needs and provide assistance picking out yarn for projects.
Remain knowledgeable on our products, understanding the qualities of various materials and their influence on the final product.
Process POS (point of sale) purchases.
Cross sell products
Handle returns of merchandise.
Team up with co-workers to ensure proper customer service.
Comply with inventory control procedures.
Desired Qualities:
Proven work experience as a Retail Sales Associate, Sales Representative or similar.
Basic understanding of customer service practices.
Proficiency in English and Dutch - spoken.
Solid communication and interpersonal skills.
A friendly and energetic personality with customer service focus.
Ability to perform under pressure and address complaints in a timely manner.
Availability to work flexible shifts.
Must be at least an intermediate knitter
Role is compensated at €9–11 per hour. Pension and shop discount offered. Local to Amsterdam. No Travel allowance is offered. No visa assistance. Must be able to work one weekend day.
BIPOC (black, indigenous, and other people of colour) and LGBTQIA+ people encouraged to apply.
To Apply: Please send your cover letter, and C.V. to storemanager@stephenandpenelope.com
Are you a friendly, self-motivated, enthusiastic person? Are you looking for a management level job working amongst creative and friendly crafters?
We are a retail yarn company looking for a full time E-commerce Manager to work within our fast paced Amsterdam based office. Previous management experience is required.
If you enjoy managing a variety of tasks and priorities, are a proven problem solver and are keen to lead a dynamic team, then we would love to hear from you!
The department encompasses both our customer service (digital) and order fulfilment teams (physical). You will ensure all of our customers receive the best experience when shopping with us online. This role will report directly to the Operational Directors.
Desirable Qualities:
Positive and solution focussed
5+ years management experience
Experience working within a fast paced environment
Strong communication skills
Excellent customer service background
Fluent in English and Dutch (written)
Detail orientated
Responsibilities:
Ensure excellent customer service to all our customers
Training and development of e-com supervisor and wider team
Ensure a high level of accuracy with shipments
Monitor inventory discrepancies, implement loss prevention policies
Project lead large scale launches for the e-com team
Managing communications & negotiations with our shipping companies
Develop processes to improve efficiency and customer satisfaction
Role is compensated at €14-16 per hour. Pension and shop discount offered.
No travel allowance is offered. No visa assistance. No remote working
BIPOC (black, indigenous, and other people of colour) and LGBTQIA+ people encouraged to apply.
To Apply:Please send your cover letter and C.V. to directors@stephenandpenelope.com
Are you a friendly, self-motivated, enthusiastic person? Are you looking for a job working amongst creative and friendly crafters?
Do you have an interest or experience of knitting or crochet?
We are a retail yarn boutique looking for a full time Supervisor to work within our busy Amsterdam based store. Previous management experience is required.
If you enjoy working in a busy and creative environment, like working with people and are keen to help leading a dynamic team, then we would love to hear from you!
Responsibilities:
Provide a 5 star level of proactive customer service
Remain knowledgeable on all our products, understanding the qualities of various materials and their influence on the final product
Process POS (point of sale) purchases, refunds and promotions
Ensure high levels of loss prevention and inventory control
Lead a team of sales associates, including training & development
Maintain a high level of instore standards at all times
Requirements:
Must be at least an intermediate knitter
Proficient English & Dutch (written and spoken)
Proven work experience as a Store supervisor or similar.
5+ years of Customer Service experience
Proven track record of loss prevention & inventory control
Tidy, precise and detail oriented
Self motivated and keen to develop
Excellent communication and interpersonal skills
Availability to work flexible shifts.
Role is compensated at €12-13 per hour. Pension and shop discount offered.
No travel allowance is offered. No visa assistance. No remote working
BIPOC (black, indigenous, and other people of color) and LGBTQIA+ people encouraged to apply.
To Apply: Please send your cover letter, and C.V. to storemanager@stephenandpenelope.com
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