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STEPHEN & PENELOPE
WORK AT STEPHEN & PENELOPE
Stephen & Penelope is a wool boutique in the centre of Amsterdam. Since 2011, we've been supplying knitters, crocheters and makers all over the world with yarn and craft tools from our curated collection. In addition to our shop location on the Nieuwe Hoogstraat, we also have a thriving online business. We're humbled to be considered industry leaders in the independent craft community, and we're passionate about using our reach to promote products from diverse sources. We are a queer-owned, primarily women-run business, and we value diversity in our team members.
When we don't have any job vacancies, you can still send your CV to recruitment@stephenandpenelope.com to be considered once new job opportunities arise.
Customer Service administrator
Are you passionate about knitting or crochet and love connecting with people? Do you dream of working in a vibrant, creative environment surrounded by like-minded teammates?
About the Role:
We’re seeking a dedicated and enthusiastic team member to ensure our thriving online sales operation runs seamlessly. If you’re passionate about yarn crafts and enjoy collaborating in a fast-paced, creative environment, this role is perfect for you! You’ll play a key part in delivering excellent customer service, providing warm, thoughtful responses to online inquiries, and supporting our e-commerce team behind the scenes.
What We're Looking For:
- Proficience in both written and spoken English, Dutch is a plus.
- Familiarity with Mac OS
- Excellent communication skills
- Previous retail or customer service experience is a bonus
- Strong organizational abilities.
- A cheerful, proactive approach to a busy environment
- Intermediate knitting skills are a must
What We Offer:
- A competitive hourly rate of €13.68, plus vakantiegeld and holidays paid
- Company pension plan and a generous shop discount
- Work in a creative and supportive environment
- BIPOC and LGBTQIA+ individuals are strongly encouraged to apply
Please note: A travel allowance is not provided.
This is a perfect role for someone available at least 4 days a week.
Ready to join us?
Send your cover letter and C.V. to Roswitha at recruitment@stephenandpenelope.com