About the Role
Stephen & Penelope is looking for an enthusiastic and experienced Assistant Manager to lead our Amsterdam store team. If you have a passion for crafting, strong leadership skills, and a desire to build and develop a high-performing team in a retail environment, this is the perfect role for you.

As a key member of the store leadership team, you’ll work closely with the Store Manager to oversee overall store performance, team development, and operations. You’ll play a central role in driving sales, shaping the customer experience, and ensuring the team is supported, motivated, and set up for success.

Stephen & Penelope is a Queer-owned business that serves a global community of crafting enthusiasts, blending local craftsmanship with an international reach. Join us and be part of a team that fosters inclusivity, creativity, and collaboration.

Key Objectives
Lead and motivate the retail team to achieve sales targets while delivering excellent customer service, fostering a high-performing and collaborative environment. Ensure smooth day-to-day operations and maintain a welcoming in-store atmosphere.

Key Responsibilities and Activities
Lead and inspire the retail team, setting daily goals and fostering a collaborative working environment. Support the Store Manager in driving sales performance and achieving store targets. Take ownership of daily operations, ensuring consistency and efficiency across all areas. Support scheduling, team planning, and performance management. Monitor KPIs and proactively identify opportunities to improve results. Ensure visual merchandising and store standards align with brand expectations.

Skills and Technical Requirements
Proven experience in a retail supervisor or management role. Strong leadership skills, with the ability to motivate and develop a diverse team. Exceptional customer service and communication skills. Proficient in handling POS systems, stock management software, and cash handling. Intermediate knitting knowledge is a must and knowledge of crafting, fibres, and the products we sell is highly desirable. Ability to thrive in a fast-paced retail environment, with excellent organisational and multitasking abilities.

Personal Attributes
Proactive, approachable and customer-focused. A strong and confident leader, with excellent organisational and communication skills. A team player who thrives in working closely with others and leading by example. Adaptable to changes and able to manage shifting priorities effectively.

Why Join Us?
Stephen & Penelope is a vibrant and inclusive workplace, celebrated for its diverse and passionate community. As a Queer-owned business, we foster a welcoming environment where creativity, craftsmanship, and inclusivity are at the core of our values. You’ll be part of a team that works together to bring joy and inspiration to our global customers.

Our Commitment to Diversity and Inclusion
At Stephen & Penelope, we are committed to building an inclusive environment where everyone feels valued, respected, and empowered to thrive.

The essentials
Availability for 32-38 hours per week, based in our Central Amsterdam store. Please note: this is an in-store role—remote working is not available.
Competitive pay – Earn €18.00 per hour, paid breaks, vakantiegeld and holiday pay. You’ll also get company pension, a generous shop discount, and the chance to work with the best team ever!
No travel allowance or visa support available.

Ready to Apply?
If this role speaks to you, we’d love to hear from you! Please send your CV and a cover letter detailing your retail leadership experience and passion for crafting to Morane via recruitment@stephenandpenelope.com

About the Role
Stephen & Penelope is looking for an enthusiastic and hands-on Store Supervisor to support our Amsterdam store team. If you love working closely with people, enjoy being on the shop floor, and are passionate about crafting, this is a great opportunity to take the next step in your retail career.

As a Store Supervisor, you lead the team during your shifts and ensure the day-to-day running of the store is smooth, welcoming, and customer-focused. You’ll work closely with the Assistant Manager and Store Manager to bring plans to life on the shop floor and create an inspiring environment for our community.

Stephen & Penelope is a Queer-owned business that serves a global community of crafting enthusiasts, blending local craftsmanship with an international reach. Join us and be part of a team that fosters inclusivity, creativity, and collaboration.

Key Objectives
Support the successful day-to-day operation of the store by leading the team on the shop floor, delivering excellent customer service, and ensuring a smooth and engaging in-store experience.

Key Responsibilities and Activities
Lead the team on the shop floor during assigned shifts, ensuring a positive and productive working environment. Deliver and maintain exceptional customer service, supporting customers with product selection and crafting advice. Act as the first point of contact for Sales Associates during shifts and provide feedback. Support the execution of daily sales goals and help drive performance through active selling. Handle customer queries and resolve issues in a professional and friendly manner. Assist with stock processes, including deliveries, replenishment, and organisation of inventory. Ensure the store is well-presented, clean, and aligned with visual merchandising standards. Support opening and closing procedures, including cash handling and POS use.

Skills and Technical Requirements
Proven experience in a retail environment; previous keyholder or supervisory experience is a plus. Strong customer service and communication skills. Confidence in supporting and guiding team members on the shop floor. Comfortable with POS systems, stock handling, and day-to-day store operations. Intermediate knitting knowledge is a must and interest in crafting, fibres, and our product range is highly desirable. Ability to work in a fast-paced environment and stay organised under pressure.

Personal Attributes
Approachable, supportive, and customer-focused. Hands-on and proactive, passionate about the customer experience and creating a welcoming atmosphere. Flexible and adaptable in a dynamic retail environment.

Why Join Us?
Stephen & Penelope is a vibrant and inclusive workplace, celebrated for its diverse and passionate community. As a Queer-owned business, we foster a welcoming environment where creativity, craftsmanship, and inclusivity are at the core of our values. You’ll be part of a team that works together to bring joy and inspiration to our global customers.

Our Commitment to Diversity and Inclusion
At Stephen & Penelope, we are committed to building an inclusive environment where everyone feels valued, respected, and empowered to thrive.

The essentials:
Availability for 32-38 hours per week, based in our Central Amsterdam store. Please note: this is an in-store role—remote working is not available.
Competitive pay – Earn €17.00 per hour, paid breaks, vakantiegeld and holiday pay. You’ll also get company pension, a generous shop discount, and the chance to work with the best team ever!
No travel allowance or visa support available.

Ready to Apply?
If this role speaks to you, we’d love to hear from you! Please send your CV and a cover letter detailing your retail leadership experience and passion for crafting to Morane via recruitment@stephenandpenelope.com