WORK AT STEPHEN & PENELOPE

We're looking for friendly, self-motivated, enthusiastic people to join our Westknits team as an administrator! Applicants must be organised with strong time management skills and feel confident managing a variety of tasks.

This role in our Amsterdam office consists of managing the Westknits inbox and diary including event management, you will be responsible for maintaining clear records of decisions made and ensuring all processes are followed. As part of this role you will also be responsible for monthly newsletter writing and maintaining the Westknits website.

Desired qualities: 

Proficient in EnglishTidy and detail orientedOrganised approach to your work and strong time management skillsFamiliar with Mac OSGood communication skillsCopy writing experience is a plus!

Pension and shop discount offered. Local to Amsterdam preferred as no travel allowance is offered.

BIPOC and LGBTQIA people encouraged to apply.

To Apply:  Please send your cover letter, and C.V. to info@stephenandpenelope.com

We're looking for friendly, self-motivated, enthusiastic people to work in order picking and packing. Applicants must be extremely detail orientated. Success in this position depends on few or no errors being made. This role is located in our office and shop and consists of fulfilling online orders. The role requires physical work, particularly in moving and carrying boxes and the occasional lifting of books. Use of a bakfiets to carry orders between locations is part of this role.

Responsibilities:

Picking orders from shop location and transporting to packing location via bakfiets.Checking order contents against invoice.Packing and preparing for shipment.Data Entry on various platforms.Work under a department supervisor to meet daily shipping targets.

Desired qualities: 

Proficient English and preferably also Dutch (written and spoken).Tidy, precise and detail oriented.Happy with repetitive work that requires focus.Good communication skills.Positive outlook! There will also be a hill to climb in order packing!

Pension and shop discount offered. Local to Amsterdam preferred as no travel allowance is offered.

BIPOC and LGBTQIA people encouraged to apply.

 To Apply:  Please send your cover letter, and C.V. to info@stephenandpenelope.com

Stephen & Penelope is looking for a friendly, motivated Sales Associate for part time and full time. You must be able to work one weekend day and you must be at least an intermediate knitter.

Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should also be able to help resolve customer complaints and ensure client satisfaction. To be successful in this role, you will stay up-to-date with the yarns and products we sell and maintain our store’s visual appearance to high standards.

Responsibilities

Assess customers needs and provide assistance picking out yarn for projects.Welcome customers to the store and answer their queriesRemain knowledgeable on our products, understanding the qualities of various materials and their influence on the final product.Process POS (point of sale) purchasesCross sell productsHandle returns of merchandiseTeam up with co-workers to ensure proper customer serviceComply with inventory control proceduresCalculate the amount of yarn needed for patterns based on available information - size, pattern requirements, yarn being substituted.

Desired Qualities

Proven work experience as a Retail Sales Associate, Sales Representative or similar.Basic understanding of customer service practicesProficiency in English and Dutch - spoken.Basic Math skillsHands-on experience with POS transactionsFamiliarity with inventory proceduresSolid communication and interpersonal skillsA friendly and energetic personality with customer service focusAbility to perform under pressure and address complaints in a timely mannerAvailability to work flexible shiftsMust be at least an intermediate knitter

Pension and shop discount offered. Local to Amsterdam. No Travel allowance is offered. No visa assistance. Must be able to work one weekend day.

BIPOC and LGBTQIA people encouraged to apply

To Apply: Please send your cover letter, and C.V. to info@stephenandpenelope.com